Frequently asked questions
The honest answers to the questions people ask before they sign up.
It weighs seven things every time: the person, the relationship, the occasion, their stated preferences, what's already been given, the budget, and how much lead time there is. You can see that full reasoning behind any suggestion Kept makes.
Yes — every note you add, every gift you approve or skip, and every reaction you log becomes part of that person's profile. Suggestions get more specific to them the longer you use Kept, not more generic.
Reply NO by text, or ask for a different option in the app — Kept tries again, using the same reasoning with your feedback folded in.
Yes, per person. Kept will never suggest — or automatically approve — anything outside the range you set for that relationship.
Yes, that's the default. Every suggestion arrives by text before anything is ordered, and nothing ships without your yes.
Anytime, for one person or your whole account. Automation is opt-in from the start, and turning it off takes one tap — nothing is ever locked in.
Physical gifts arrive wrapped and shipped to land before the occasion, with tracking visible the whole way. Experiences are booked and confirmed on your behalf. Subscriptions are set up and billed on the cadence you approved.
Kept tracks delivery confidence ahead of every occasion and flags anything at risk early enough for you to step in — you're never finding out the day of.
Didn't find your answer here?
Reach the Kept team directly — a real person reads every message.